At Ray Decore, we value our customers and aim to provide the best shopping experience. If for any reason you are not completely satisfied with your purchase, we offer a clear and simple return and refund process, subject to the terms and conditions below.
1. Eligibility for Returns
You can return a product within 24 hours of delivery if the product you received meets any of the following conditions:
1. Damaged Product: The item is broken, damaged, or defective upon arrival.
2. Incorrect Product: The product received is different from the item you ordered.
3. Order Cancellation by Ray Decore: Your order is canceled by us due to stock issues or other reasons.
4. Incorrect Quantity: The quantity of products received is less than what you ordered.
Important Note: To qualify for a return, the product must be in its original, unused condition with all packaging, tags, and labels intact.
2. Non-Returnable Products
Please note that the following items cannot be returned under any circumstances:
Personalized or customized products.
Products that have been used, altered, or damaged after delivery.
Products not purchased directly from Ray Decore (e.g., from third-party sellers).
3. Return Process
To ensure your return is processed smoothly, please follow these steps:
1. Contact Us: Notify us within 24 hours of receiving your product. You can contact our customer support team via email, phone, or through the ‘Contact Us’ page on our Website. Please provide your order number, a description of the issue, and photos of the product showing any damage or discrepancies.
2. Return Authorization: Once your return request is approved, we will send you instructions on how to proceed with the return. This will include details on how to pack and send back the product.
3. Return the Product: Ship the product back in its original packaging, if possible, along with any accessories, manuals, and original documents that came with the product. You must ensure the item is securely packed to avoid damage during the return process.
4. Inspection and Approval: Upon receiving the returned product, we will inspect it to confirm that it meets the conditions outlined in this policy. If the return is approved, a refund will be processed accordingly.
4. Refund Process
Once the returned product is inspected and approved, your refund will be processed within 7 to 10 business days. The refund will be issued to the original payment method used during the purchase.
Credit/Debit Card Payments: Refunds will be credited to your card account.
Other Payment Methods: Refunds will be made using the original method of payment, such as bank transfers or e-wallets.
If the product does not meet our return criteria, we will contact you to explain the situation.
5. Shipping Costs
Return Shipping: If the return is due to an error on our part (damaged item, incorrect product, or canceled order), Ray Decore will cover the return shipping costs.
Customer-initiated Returns: In cases where you decide to return the product for reasons other than those specified in the eligibility section, you will be responsible for the return shipping costs.
Please note: Shipping charges for the original order are non-refundable.
6. Order Cancellations
If you wish to cancel an order after it has been placed, please contact us immediately. Orders can only be canceled if they have not yet been processed or shipped. Once an order has been processed or shipped, it cannot be canceled.
If Ray Decore cancels your order due to stock unavailability or other reasons, a full refund will be issued to the original payment method.
7. Exchanges
Currently, Ray Decore does not offer exchanges. If you need a different product, we recommend returning the item for a refund and placing a new order for the desired product.
8. How to Contact Us for Returns
For any return-related inquiries, please contact our customer support team:
Email: info@raydecore.com
Phone: 8799537922
Contact Form: Visit the ‘Contact Us’ page on our Website
Our customer service team is available [Monday to Friday, 9:00 AM to 6:00 PM].
9. Late Returns
Returns requested after 24 hours from the delivery date will not be accepted unless the product is damaged or defective. After the return window has closed, you will not be eligible for a refund or exchange.
10. Quality Assurance
We take great care in ensuring that our products meet the highest standards. If you receive a defective or damaged item, we apologize for the inconvenience. Please follow the return process mentioned above for a quick resolution.
11. Customer Support
If you experience any issues with your product or have questions regarding the return and refund process, our customer support team is here to assist you. We are committed to resolving any issues promptly and ensuring your satisfaction.
12. Modifications to the Return & Refund Policy
Ray Decore reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be communicated through our Website. Please check this page periodically to stay informed of any updates.
Effective Date: 24/11/2024
Thank you for shopping with Ray Decore! We appreciate your business and are dedicated to providing you with a pleasant shopping experience.
